Getting Started with Reputaty: Create Your Account and Launch Your First Campaign

Getting Started with Reputaty: Create Your Free Account and Launch Your First Campaign

Welcome to Reputaty! If you're reading this, you've taken the first step toward transforming your online reputation. In this guide, we'll walk you through everything you need to know to get started—from creating your free account to launching your very first review collection campaign.

Why Customer Reviews Matter

Before we dive in, let's talk about why you're here. Customer reviews are one of the most powerful tools for growing your business. Studies show that:

• 93% of consumers read online reviews before making a purchase
• Businesses with positive reviews see a 31% increase in revenue
• 72% of customers won't take action until they've read reviews

With Reputaty, you can automate the process of collecting these valuable reviews, ensuring a steady stream of social proof for your business.

Step 1: Create Your Free Reputaty Account

Getting started is quick, easy, and completely free:

1. Visit app.reputaty.com/signup

• Click the "Get Started Free" button

• No credit card required—start using Reputaty immediately

1. Enter Your Business Information

• Business name

• Your email address

• Create a secure password

• Select your industry from the dropdown

1. Verify Your Email

• Check your inbox for a verification email

• Click the verification link

• You'll be redirected to your Reputaty dashboard

That's it! You now have access to Reputaty's free plan with 1 campaign and 100 feedback requests per month.

Understanding Reputaty's Pricing

Reputaty is free forever for small businesses just getting started. Here's what you get:

Free Plan ($0/month)

• 1 campaign
• 100 feedback requests/month
• 1 team member
• Access to all core features

When You're Ready to Grow

As your business scales, you can upgrade for more campaigns and customization:

• Starter ($4.99/mo): 5 campaigns, 1,000 feedback/month, custom branding
• Pro ($19.99/mo): 20 campaigns, 10,000 feedback/month, priority support
• Limitless ($49.99/mo): Unlimited everything, dedicated support

The best part? You can start completely free and upgrade anytime. No trial periods, no credit cards—just sign up and start collecting reviews!

Step 2: Connect Your Review Platforms

Before launching your first campaign, let's connect the platforms where you want to collect reviews:

1. Navigate to Settings > Integrations

• You'll see options for Google, Facebook, Yelp, and more

1. Connect Google My Business (Recommended)

• Click "Connect Google"

• Sign in with your Google account

• Select your business location

• Grant Reputaty permission to access your reviews

1. Add Additional Platforms (Optional)

• Connect Facebook, Yelp, or industry-specific platforms

• Each integration takes less than 2 minutes

Pro Tip: Start with Google My Business—it's where most customers look for reviews first!

Step 3: Set Up Your First Campaign

Now for the exciting part—creating your first review collection campaign:

Choose Your Campaign Type

Reputaty offers several campaign types:

• Post-Purchase Campaign: Automatically request reviews after a purchase
• Service Completion Campaign: Send requests after completing a service
• Event-Based Campaign: Trigger requests based on specific actions
• Manual Campaign: Send one-time review requests to a list of customers

For this guide, we'll create a Post-Purchase Campaign.

Configure Your Campaign

1. Campaign Settings

• Name your campaign (e.g., "Post-Purchase Review Request")

• Choose when to send: 3-7 days after purchase is optimal

• Select which platforms to request reviews on

1. Customize Your Message

• Use our pre-built templates or write your own

• Personalize with customer name and purchase details

• Keep it friendly and conversational

• Include a clear call-to-action

Example Message:

Hi [Customer Name],

Thank you for your recent purchase from [Business Name]! We hope you're loving your [Product/Service].

If you have a moment, we'd love to hear about your experience. Your feedback helps us improve and helps other customers make informed decisions.

[Leave a Review Button]

Thanks again for your support!

The [Business Name] Team

1. Set Up Smart Filtering

• Enable sentiment detection to route unhappy customers to support

• Only customers with positive experiences get review requests

• This protects your online reputation

1. Choose Your Delivery Method

• Email (recommended for most businesses)

• SMS (great for immediate response)

• Both (highest response rate)

Step 4: Add Your Customers

You have several options for adding customers to your campaign:

Option 1: Manual Upload

• Download our CSV template
• Add customer information (name, email, phone, purchase date)
• Upload the file to Reputaty

Option 2: Integration

• Connect your POS system, e-commerce platform, or CRM
• Customers are automatically added when they make a purchase

Option 3: API

• For technical users, use our API to programmatically add customers
• Documentation available in Settings > Developer

Step 5: Launch Your Campaign

Ready to go live? Here's your final checklist:

• ✓ Campaign name and timing configured
• ✓ Message customized and reviewed
• ✓ Review platforms connected
• ✓ Smart filtering enabled
• ✓ Customers added

Click "Launch Campaign" and you're done!

What Happens Next?

Once your campaign is live:

1. Automated Sending: Reputaty automatically sends review requests based on your timing settings
2. Real-Time Tracking: Monitor open rates, click rates, and review submission rates in your dashboard
3. Review Monitoring: New reviews appear in your dashboard as they come in
4. Smart Responses: Get AI-powered response suggestions for all reviews

Best Practices for Maximum Results

To get the most out of your first campaign:

Timing is Everything

• Send requests 3-7 days after purchase or service completion
• This is when the experience is fresh but not immediate
• Avoid weekends—Tuesday through Thursday sees the highest response rates

Personalization Matters

• Always use customer names
• Reference their specific purchase or service
• Show genuine appreciation for their business

Make It Easy

• One-click review process
• Mobile-optimized forms
• Pre-filled review platform links

Follow Up (But Don't Spam)

• Send one gentle reminder after 5 days
• Don't send more than 2 requests per customer
• Respect unsubscribe requests immediately

Monitoring Your Results

Check your dashboard regularly to track:

• Response Rate: Industry average is 10-15%
• Review Volume: How many reviews you're collecting
• Average Rating: Your overall star rating trend
• Platform Performance: Which platforms get the most reviews

Troubleshooting Common Issues

Low Response Rates?

• Try adjusting your timing
• Test different message variations
• Ensure your review links are working
• Consider adding an incentive (check platform guidelines)

Negative Reviews?

• Respond professionally and promptly
• Use our response templates
• Reach out to the customer directly to resolve issues
• Learn from feedback to improve

Ready to Upgrade?

As you start collecting more reviews, you might outgrow the free plan. Here's when to consider upgrading:

• Starter Plan: When you need multiple campaigns or custom branding
• Pro Plan: When you're collecting hundreds of reviews monthly
• Limitless Plan: For established businesses with high volume needs

Next Steps

Congratulations! You've launched your first campaign. Here's what to do next:

1. Monitor Your First Week: Watch your dashboard for initial results
2. Create Additional Campaigns: Set up campaigns for different customer segments
3. Enable Review Responses: Turn on auto-responses for positive reviews
4. Set Up Alerts: Get notified immediately of new reviews
5. Explore the Community: Connect with other Reputaty users for tips

Need Help?

We're here to support you:

• Help Center: Comprehensive guides and FAQs
• Live Chat: Available Monday-Friday, 9am-6pm EST
• Email Support: support@reputaty.com
• Video Tutorials: Step-by-step walkthrough videos

Conclusion

You're now ready to start building a stronger online reputation! Remember, consistency is key—the most successful businesses on Reputaty run continuous campaigns and actively manage their reviews.

The best part? You can do all of this completely free. No credit card, no trial period, no catch. Just sign up and start collecting reviews.

Ready to see your first 5-star reviews roll in? Create your free account today and join thousands of businesses already growing with Reputaty!